At ModelCzech, we’re committed to making your shopping experience smooth from order to delivery.
- Shipping Policy
Domestic Shipping
- Coverage: Delivery available across major regions and cities.
- Processing Time: Orders are processed within 1–3 business days after payment confirmation.
- Delivery Time: Standard shipping takes 3–7 business days, depending on your location.
- Charges: Shipping fees are calculated at checkout based on weight and destination.
International Shipping
- Availability: We ship to select countries worldwide.
- Delivery Time: International orders typically take 7–21 business days depending on destination and customs.
- Customs & Duties: Customers are responsible for any import taxes or duties.
- Returns & Exchanges
Returns
- Items may be returned within 14 days (domestic) or 21 days (international) of delivery.
- Products must be unused, in original packaging, with all accessories and tags intact.
- Certain items, such as personal care tools used on skin, clearance items, or customized orders, are non-returnable for hygiene and safety reasons.
Exchanges
- Exchanges allowed for defective or incorrect items, subject to availability.
Refunds
- Refunds issued to the original payment method within 5–10 business days after inspection. Shipping fees are non-refundable.
- Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 48 hours at Medplus@info.com
with photos. We’ll arrange a replacement or refund at no extra cost.